Solopipe Hard Shell Case

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@solopipe.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@solopipe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for visiting and shopping at Solopipe.Com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method, Estimated delivery time, Shipment cost

USPS,Standard 3-5 business days, 4.99

USPS Priority Shipping, 2 - 3 business days, $9.99

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

SoloPipe.Com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 
Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

SoloPipe.Com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SoloPipe.Com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

• Solopipe ships empty.
• You must fill it with butane yourself before you can use it.   
• Use at least 5x refined butane as butane can effect Solopipe working properly.   
• We highly recommend using Vector 14 or Newport butane available https://solopipe.com/products/vector-butane
• Once filled with Butane adjust right (-) till off and then slowly adjust left (+) until desired flame size is achieved.
• Push refill nozzle firmly all the way into the Solopipe refill valve . Be sure it fits snuggly, and there is no butane leaking out when pressure is applied.
• Now charge down in short 2 second bursts for a total of 5 or 6 times.
• The shake the Solopipe slightly to allow for the gas to distribute throughout the pipe’s interior tubing.
• Wait until the Solopipe returns to room temperature before igniting (5-10 minutes is recommended). This allows for time for the gas to expand and fizzle out the air bubbles that are possibly generated in the filling process.
• Reset the flame height adjuster to proper position which is no more than 1 inch (1.5 cm). Note, however, that outside temperature & altitude may cause the flame height to vary, so adjust accordingly.
• To adjust the flame size dial the + or – by the mouthpiece to your preferred flame size and enjoy!