Best Practices Solopipe (October 20, 2025 Update)

Warranty & Returns

Built to last. Backed by real people who care. If anything isn’t right, we’ll make it right.

Warranty Coverage

We stand behind every Solopipe product. Each item is designed to deliver years of dependable use, and every model includes a straightforward replacement policy.

Elektra — 1-Year Limited Replacement Warranty

  • Coverage: 1 year from purchase against defects in materials or workmanship.
  • What’s covered: Electrical or ignition failures and manufacturing defects under normal use.
  • Not covered: Water or liquid exposure (Elektra is not waterproof), cosmetic wear, misuse, modifications, or unauthorized repairs.
  • How to claim: Email info@solopipe.com with proof of purchase, a short video showing the issue, and a brief description. Once verified, we’ll send a replacement free of charge (shipping fee may apply).
  • Multiple replacements: More than one replacement requested within 12 months may require the defective unit to be returned for inspection before another replacement is issued.

Outside Warranty (Elektra): After 1 year, you can purchase a replacement Elektra for $50 (plus shipping) through our Replacement Program.

Solopipe (Original) — 1-Year Limited Replacement Warranty

  • Coverage: 1 year from purchase against defects in materials or workmanship.
  • What’s covered: Built-in lighter mechanism and structural defects under normal use.
  • Not covered: Water/liquid exposure (not waterproof), cosmetic wear, drops/impacts, misuse, modifications, unauthorized repairs.
  • How to claim: Email info@solopipe.com with proof of purchase, a short video showing the issue, and a brief description. Once verified, we’ll send a replacement free of charge (shipping fee may apply).
  • Multiple replacements: If more than one replacement is requested within 12 months, we may require the defective unit to be returned for inspection before issuing another replacement.

Outside Warranty (Solopipe): After 1 year, you can purchase a replacement Solopipe for $20 (plus shipping) through our Replacement Program.

Solo Toker — 30-Day Quality Guarantee

  • Coverage: If your Solo Toker arrives defective or damaged, we’ll replace it—simple as that.
  • Window: Contact us within 30 days of purchase.
  • Not covered: Normal wear, cosmetic scratches, drops, impacts, modifications, or liquid damage.
  • How to claim: Email info@solopipe.com with your order info and a clear photo/video. Once verified, we’ll send a replacement (shipping fee may apply).

Notes for all products: Warranty applies to the original purchaser with proof of purchase from solopipe.com or authorized retailers. Warranty is non-transferable. In cases of discontinued finishes/SKUs, we may replace with an equivalent model/color. Taxes, duties, and shipping are not covered.

Accessories — 30-Day Return Policy

We want you to be confident in every part of your Solopipe setup.

  • Eligibility: Accessories such as bowls, inserts, chargers, and cases may be returned within 30 days of delivery if unused and in original packaging.
  • Condition: Items must be unopened, free of residue, and in resellable condition.
  • How to start: Email info@solopipe.com with your order number and reason for return. We’ll reply with instructions and an RMA number.
  • Refunds: Issued after inspection. Original shipping is non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

How to File a Warranty Claim

  1. Gather info: Order number or proof of purchase; shipping address; short video (or photo for Solo Toker) clearly showing the issue; brief description.
  2. Email us: info@solopipe.com with subject “Warranty Claim – [Product Name]”.
  3. Verification: Our team reviews and confirms next steps (replacement, inspection, or troubleshooting).
  4. Replacement: Approved replacements ship promptly. Standard shipping fees may apply.

Return for inspection (if requested):
Solopipe Returns
16 Fleet Street #2
Venice, CA 90292

  • Warranty covers defects in materials and workmanship under normal, intended use.
  • Solopipe is not liable for incidental or consequential damages to the fullest extent permitted by law.
  • Some jurisdictions do not allow limitations on implied warranties or exclusion of incidental damages; rights may vary by state/country.
  • Policies apply to purchases from solopipe.com and authorized retailers; third-party marketplaces may have separate processes.

Questions?

Email info@solopipe.com. We’re here to help.